Return & Exchange
- Eligibility for Returns: We accept returns within 2 days of the delivery date.
- Condition of Merchandise: All returned items must be unworn, unwashed, and undamaged to qualify for a return.
- Refund Process: Refunds will be issued to the original form of payment used to place the order.
- How to Initiate a Return: To start a return, please email us at [email protected].
Exchange Policy
- Size Exchanges Only: Exchanges are available for different sizes of the same product. We do not offer exchanges for different items.
- Processing Time: All returns and exchanges will be processed within one week of the package’s arrival at our warehouse.
Return Processing Time
- Refund Timeline: Once your return is processed, refunds typically take 5-10 business days to appear in your account, depending on your bank provider. If you experience any delays, please contact your bank directly.
- Exchange Processing: If you are exchanging for a different size, your replacement will be processed within one week of the original item arriving at our warehouse.
Damaged or Defective Items
- Reporting a Defect: If you receive a damaged or defective item, please contact our support team at [email protected]. Include your order confirmation number and a photo of the damaged product, and we’ll assist you with a replacement.
If you have any additional questions regarding returns or exchanges, feel free to reach out to us at [email protected]. We’re here to help!